Laptop FAQ

Laptop FAQ

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If you’re having trouble with the wifi, there are several things you can try.

Method 1: Make Sure You’re Not In Airplane Mode

  • First, make sure your wifi is connected to the LSD-LMSTA network and that you’re not in Airplane Mode.
  • You’ll know you’re in Airplane Mode if you see an airplane icon (1) on your taskbar. Also, if you click on the square on the bottom-right, you can also see whether or not you’re in Airplane Mode (2). Both things are shown below.

Method 2: Try Restarting Your Laptop

  • Another thing you can try is restarting your laptop. Make sure to use the proper power options on your laptop to restart it. Do not turn your computer off and on by pressing the power button.

Method 3: Reset Internet Options in Internet Explorer

  • If Method 1 or 2 don’t work, try this method. Open Internet Explorer on your laptop by typing “Internet Explorer” in the search bar. Make sure you’re opening Internet Explorer and not Edge.

  • Once you’re in Internet Explorer, press the “Alt” key on your keyboard and you will see a small menu pop up on the top left. Click on “Tools” and then scroll down to “Internet Options” and click on it. A window will open up.

  • When you get to Internet Options, click on the “Advanced Tab” and then click on buttons 2, and 3 shown in the photo below.

  • When you click on Reset (3), this window will pop up. Click Reset again.

  • This window will pop up (pictured below). Click on Close and then restart your laptop.

  • You should have Internet on your device after this is done.
  • There are two different ways to take screenshots.
  • The first is by using the PrtScr function. This is a key on your keyboard. It may be a button on it’s own, or one of the “F” keys (shown below).
  • If it is a button on it’s own, to take a screenshot of your laptop, all you need to do is press it once. If it is under one of the “F” keys, you will have to press and hold the “Fn” key, located next to the “Ctrl” key, and then press the key where PrtScr is located.

  • After you have done this, you can use Ctrl + V or right-click and click Paste on your document to reveal your screenshot.

  • If you’d like to take a screenshot of only one specific thing on your laptop screen, you can use the Snipping Tool. Search for the Snipping Tool using the search bar at the bottom left of your screen, on your taskbar. 
  • When you find the app, click on it and press New

  • Once you do that your screen will look like this and you will be able to select whatever it is you’d like to capture. Feel free to change the Mode to one that best fits your needs. You may even take a whole screenshot of your laptop screen with this tool.

  • After you take your snip you will see it open up in a window like this. You can either Save it or Copy it to Paste it right onto your document.

  • If a program or application is not responding, you can try using the Task Manager to close the program.
  • To bring up the Task Manager, press the Ctrl key, the Shift key, and the Esc key altogether. This should bring up the Task Manager (pictured below).
  • Click on the program you would like to end, and then click on “End task“.

  • In order to print, first make sure you are sending your document to the correct printer. The printer you should send your document to is Lmsta_general on lennox-ap01. Select it and press “Print“.

  • Next, go to a printer and sign in using your laptop username and password. Tap on “User ID” to bring up the screen to start typing your username and use the keyboard on the left to enter it. 

  • Once you have logged in successfully, you will see the screen pictured below. Tap on “Follow-You Printing.” This is where you will see any documents you send to the printer from your laptop.

  • Tap on the document you wish to print and then press the “Start” button on the printer.

  • If your desktop isn’t showing and looks like the photo below, you are most likely in tablet mode. Here is how to turn tablet mode OFF.
  • First, click on the square on the bottom right (as shown in the picture below.

  • You will then see this window appear, click on tablet mode to turn it off.

  • To type letters with accents you can use the touch keyboard.
  • To access the touch keyboard, right-click on the taskbar (shown in the photo below), and check “Show touch keyboard button“.

  • Once you you do that, a keyboard button will appear at the bottom-right of your taskbar.
  • Click on the button and the touch keyboard will appear on your screen. You can click and hold, or touch and hold if your device has a touchscreen, on a letter and the different accented versions of the letter will appear. 
  • Open up the Google Chrome browser.
  • On the top right of the browser, you will see three dots. Click on these three dots and then go to “Settings”.
  • Once you are in Settings, type “clear” in the search bar. Scroll down and click on “Clear browsing data“.
  • Once you click on “Clear browsing data”, this window will appear. Check Browsing history, Cookies and other site data, and Cached images and files. Pick “Last hour” for the time range. Then click “Clear data“.

The wireless network you should be connected to/connect to when you are on campus is LSD-LMSTA.

The printer you should select to print your documents is Lmsta_general on lennox-ap01.


  • After downloading a document from the Internet, you should save it in your Documents folder. Follow the steps listed to learn how to do that.
  • When you download a document, it’ll appear at the bottom right. Click on the arrow, and then click on “Show in folder“.

  • Show in folder” will show you the location of your document. Click it and drag it into the “Documents” folder. You can organize your documents however you’d like in the Documents folder.

  • You can right-click anywhere in Documents, scroll down to New, and then click Folder to create a new folder to organize documents.