- First log on to the Ticket System using the link provided above.
- Once you’re at the site, click on “Sign In” at the top right.
- Sign in using your school email as your username and your laptop password as your password. *Note: If this does not work, try your username without the “@lennoxacademy.org” ending.
- Once you sign in, unless you are setting your account up for the first time, you will see a page like this (shown below). Be sure to include the information for everything boxed in red: Help Topic, Issue Summary, and Issue Details.
- Write out a title in Issue Summary that briefly describes what your issue is, and make sure you’re as descriptive as possible in the Issue Details. When you’re done, click “Create Ticket“.
Important: ***Please make sure you stay updated with your ticket as you may have a response from the Tech Team requiring action from you. Do not just submit the ticket and forget about it!